Frequently Asked Questions
Search answers, expand details, or ask a question—we’ll get back by email.
Type to filter questions.
0
visible
0
total
Do I need prior experience?
Beginner-friendly structure and guided practice.
Getting started
Do I need prior experience?
Beginner-friendly structure and guided practice.
No. Our beginner track starts with assessment, prep, and brush control basics. You’ll practice surface prep, masking, edging, and coverage techniques with step-by-step demos.
Time to start
Same day
Tools needed
Optional
Support
Mentor Q&A
Are there live sessions?
Real-time critique options for select programs.
Learning format
Are there live sessions?
Real-time critique options for select programs.
Yes. Select courses offer live online critique and Q&A. When available, sessions are listed on your dashboard with your time zone automatically detected. Recordings are provided for most live calls.
Next Q&A reminder (demo)
Counts down locally in your browser.
--:--:--
Is there a certificate?
Shareable completion proof after requirements.
Certification
Is there a certificate?
Shareable completion proof after requirements.
You can download a completion certificate after passing the final checklist. Certificates include course title, completion date, and a verification code.
Verification (demo)
Generate a local code to preview formatting.
CODE-—
How long do I have access to the course?
Access terms, device support, and replays.
Access
How long do I have access to the course?
Access terms, device support, and replays.
You get 12 months of access by default, including updates to the curriculum during that period. You can watch on desktop and mobile; downloads for offline use are not provided.
Desktop & mobile
Offline downloads: no
What’s your pricing and refund policy?
Payments, invoices, and a clear refund window.
Billing
What’s your pricing and refund policy?
Payments, invoices, and a clear refund window.
Pricing varies by course level and included feedback options. Refunds are available within 14 days of purchase if you’ve completed less than 20% of the content. Invoices are provided via email after checkout.
Need help with billing?
Call support: +1 (415) 730-2846
Do I need to buy materials or tools?
A minimal list helps you practice faster.
Materials
Do I need to buy materials or tools?
A minimal list helps you practice faster.
Tools are optional, but recommended if you want hands-on practice. We provide a suggested starter kit (brush, mini-roller, painter’s tape, filler/putty, sanding block). You can begin with household supplies and upgrade later.
Starter kit budget
Typical range for basic practice setup
$25–$60
Pro upgrade
Better coverage + durability
$80–$160
Didn’t find your answer?
Send us a message. Typical response time: within 1 business day.